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Frequently Asked Questions - Shipping:


Q:  Which shipping services do you use and when can I expect my order?
A:  It depends on which planter is ordered:  ups, Fed Ex, USPS, GSO (Golden State Overnight)...
     I use them all via ground transport -- usually taking 7-10 days to deliver.

Q: I live in the San Francisco Bay Area, can I avoid the shipping charge by picking up?
A: Yes! In fact, it's encouraged. Please let me know as a side note when purchasing that you plan 
    on picking-up directly and I'll refund the shipping charges: $20.00 - Cube, Tapered Squares (all,
    except Belvedere set); $40.00 Grady's Favorite; Tapered Hexagons (all); $50.00 - Tom's Deep Dish;
    $100 Belvedere set.

Q: Do you deliver within the San Francisco Bay Area?
A: Yes, though it depends on how great a range we're talking about. The cost on this varies, but
    assume an approximate cost to be $0.70 per mile roundtrip (plus applicable bridge tolls).  
    For example, Walnut Creek, CA, is roughly 30 miles + one bridge  toll from my home:
    30 (miles) x 2 (roundtrip) = 60 miles;  60 x $0.70 = $42.00;  $42.00 + $5.00 bridge toll = $47.00.
 
Q:  Are your products insured against damage during shipping?
A:  Yes, if a piece is damaged in transit just let me know and it will be replaced free of charge.
     Depending on the time of year, replacement usually takes 1-2 weeks.  To expedite matters, it's best
     if any damage is noted at the time of delivery, but even if it isn't, I'll quickly replace any damaged 
     product.  Fortunately, I have not received damage claims on any shipments to date.

Q:  Your shipping prices sometimes seem a bit high as compared to their weight -- why?
A:  Actually, when shipping planter boxes, WEIGHT isn't as important a consideration as compared to
     their DIMENSIONS.  It's called "dimensional weight pricing" and the shippers have got it down pat.
     To cite an example, any tapered hexagon will be shipped in a 24" x 24" x 24"' box.  Though it may
     only weigh 25lbs. total, the box itself gobbles up a whopping 8 cubic feet in a carrier's delivery
     vehicle! -- valuable space that could be used for other parcels, so it's priced accordingly.

Q:  Is any assembly required for your planters?
A:  No.  I'm too concerned with build tolerances and overall aesthetics to ship any planter unassembled.



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