Frequently Asked Questions - Shipping:
Q: Which shipping services do you use and when can I expect my order?
A: It depends on which planter is ordered: ups, Fed Ex, USPS, GSO (Golden State Overnight)...
I use them all via ground transport -- usually taking 7-10 days to deliver.
Q: I live in the San Francisco Bay Area, can I avoid the shipping charge by picking up?
A: Yes! In fact, it's encouraged. Please let me know as a side note when purchasing that you plan
on picking-up directly and I'll refund the shipping charges: $20.00 - Cube, Tapered Squares (all,
except Belvedere set); $40.00 Grady's Favorite; Tapered Hexagons (all); $50.00 - Tom's Deep Dish;
$100 Belvedere set.
Q: Do you deliver within the San Francisco Bay Area?
A: Yes, though it depends on how great a range we're talking about. The cost on this varies, but
assume an approximate cost to be $0.70 per mile roundtrip (plus applicable bridge tolls).
For example, Walnut Creek, CA, is roughly 30 miles + one bridge toll from my home:
30 (miles) x 2 (roundtrip) = 60 miles; 60 x $0.70 = $42.00; $42.00 + $5.00 bridge toll = $47.00.
Q: Are your products insured against damage during shipping?
A: Yes, if a piece is damaged in transit just let me know and it will be replaced free of charge.
Depending on the time of year, replacement usually takes 1-2 weeks. To expedite matters, it's best
if any damage is noted at the time of delivery, but even if it isn't, I'll quickly replace any damaged
product. Fortunately, I have not received damage claims on any shipments to date.
Q: Your shipping prices sometimes seem a bit high as compared to their weight -- why?
A: Actually, when shipping planter boxes, WEIGHT isn't as important a consideration as compared to
their DIMENSIONS. It's called "dimensional weight pricing" and the shippers have got it down pat.
To cite an example, any tapered hexagon will be shipped in a 24" x 24" x 24"' box. Though it may
only weigh 25lbs. total, the box itself gobbles up a whopping 8 cubic feet in a carrier's delivery
vehicle! -- valuable space that could be used for other parcels, so it's priced accordingly.
Q: Is any assembly required for your planters?
A: No. I'm too concerned with build tolerances and overall aesthetics to ship any planter unassembled.
A: It depends on which planter is ordered: ups, Fed Ex, USPS, GSO (Golden State Overnight)...
I use them all via ground transport -- usually taking 7-10 days to deliver.
Q: I live in the San Francisco Bay Area, can I avoid the shipping charge by picking up?
A: Yes! In fact, it's encouraged. Please let me know as a side note when purchasing that you plan
on picking-up directly and I'll refund the shipping charges: $20.00 - Cube, Tapered Squares (all,
except Belvedere set); $40.00 Grady's Favorite; Tapered Hexagons (all); $50.00 - Tom's Deep Dish;
$100 Belvedere set.
Q: Do you deliver within the San Francisco Bay Area?
A: Yes, though it depends on how great a range we're talking about. The cost on this varies, but
assume an approximate cost to be $0.70 per mile roundtrip (plus applicable bridge tolls).
For example, Walnut Creek, CA, is roughly 30 miles + one bridge toll from my home:
30 (miles) x 2 (roundtrip) = 60 miles; 60 x $0.70 = $42.00; $42.00 + $5.00 bridge toll = $47.00.
Q: Are your products insured against damage during shipping?
A: Yes, if a piece is damaged in transit just let me know and it will be replaced free of charge.
Depending on the time of year, replacement usually takes 1-2 weeks. To expedite matters, it's best
if any damage is noted at the time of delivery, but even if it isn't, I'll quickly replace any damaged
product. Fortunately, I have not received damage claims on any shipments to date.
Q: Your shipping prices sometimes seem a bit high as compared to their weight -- why?
A: Actually, when shipping planter boxes, WEIGHT isn't as important a consideration as compared to
their DIMENSIONS. It's called "dimensional weight pricing" and the shippers have got it down pat.
To cite an example, any tapered hexagon will be shipped in a 24" x 24" x 24"' box. Though it may
only weigh 25lbs. total, the box itself gobbles up a whopping 8 cubic feet in a carrier's delivery
vehicle! -- valuable space that could be used for other parcels, so it's priced accordingly.
Q: Is any assembly required for your planters?
A: No. I'm too concerned with build tolerances and overall aesthetics to ship any planter unassembled.
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